Call Center Agent


Islamabad, Pakistan

Job Description

·         Obtains customers information by answering telephone calls & entering their information in database in a comprehensible way.

·         Determines eligibility by comparing customer information to requirements.

·         Informs customers by explaining procedures; answering questions; providing information.

·         Research required information using available resources.

·         Managing large amounts of inbound and outbound calls in a timely manner.

·         Identify and escalate priority issues.

·         Produce call reports

Key Competencies:

·         Track record of over-achieving quota

·         Strong phone and verbal communication skills along with active listening.

·         Ability to multi-task, set priorities and manage time effectively

·         Poblem analysis and problem solving

·         Customer service orientation

·         Organizational skills

·         Attention to detail

·         Adaptability

·         Team work

·         Stress tolerance

·         Resilience

Skills Required

Problem analysis and problem solving, Good listening skills