· Obtains customers information by answering telephone calls & entering their information in database in a comprehensible way.
· Determines eligibility by comparing customer information to requirements.
· Informs customers by explaining procedures; answering questions; providing information.
· Research required information using available resources.
· Managing large amounts of inbound and outbound calls in a timely manner.
· Identify and escalate priority issues.
· Produce call reports
· Track record of over-achieving quota
· Strong phone and verbal communication skills along with active listening.
· Ability to multi-task, set priorities and manage time effectively
· Poblem analysis and problem solving
· Customer service orientation
· Organizational skills
· Attention to detail
· Team work
· Stress tolerance
Problem analysis and problem solving, Good listening skills