Sr. Technical Support Engineer

HiQu Systems

Islamabad, Pakistan

Job Description


· Responsible for investigating/troubleshooting the issues reported by the clients

· Troubleshooting of stored procedures and fixing the minor issues

· Pass on the identified issues to the development team

· Should be able to handle the deployments and identify deployment/setup related issues

· Proactive communication with US office, development team and clients

 


Skills Required


· Excellent troubleshooting skills. · Good Testing skills · Hands on experience of SQL (scripts/procedures) · Good analytical skills · Excellent oral and written communication skills. · Should have good knowledge of agile processes · Knowledge/Experience of ERP systems and accounting is plus · Knowledge/Experience of software quality assurance is plus